• The schedule for this role consists of four shifts per week, ranging from 8 to 10 hours each.

  
  

In addition, Provider Assistants are expected to:

• Assist Brianna with client flow, treatment preparation, and procedural support

• Prepare treatment rooms, equipment, supplies, and review client charts prior to appointments

• Maintain treatment room cleanliness; assist with inventory organization, supply management, and treatment room stocking as directed

• Support Brianna during consultations and treatments within role limitations

• Obtain and document client information, photographs, and treatment-related records as directed

• Support with client communications such as pre-treatment preparation, post-treatment follow-up, client retention efforts, and ongoing client care

• Collaborate closely with providers, estheticians, and administrative team members to support efficient practice operations

• Provide exceptional hospitality and contribute to a luxury client experience at every touchpoint

Qualifications:

• Associate Degree in Nursing (ASN) or higher required

• Active and unrestricted Registered Nurse (RN) license in Massachusetts required and must be maintained throughout employment

• Current CPR/BLS certification required

• Previous experience in healthcare, aesthetics, medical spa, dermatology, plastic surgery, or related field preferred

• Familiarity with electronic medical records and practice management systems preferred
  

• This role is paid hourly, with the listed range reflecting base pay only; a tiered, performance-based commission is available in addition.

• This job is based in our Boston location, with flexibility to also work at our Fall River location as business needs require.

  
  

In addition, Estheticians are expected to:

• Perform advanced skincare and aesthetic treatments within scope of licensure

• Conduct skincare consultations and recommend customized treatment plans

• Educate clients on skincare products, treatment expectations, and aftercare

• Deliver exceptional client experiences that reflect the brand's luxury standards

• Collaborate with medical providers to support comprehensive treatment outcomes

• Maintain treatment room cleanliness, organization, and sanitation

• Ensure compliance with all infection control and safety protocols

• Accurately document treatments, client progress, intake information, and photographs

• Promote retail skincare products that support treatment results

• Participate in continuing education and advanced aesthetic training opportunities

• Build long-term client relationships through trust, education, and exceptional results

Qualifications:

• Esthetician license required 

• Current CPR/BLS certification required

• Active and unrestricted Registered Nurse (RN) license in Massachusetts preferred

• Minimum of 1 year of experience in aesthetics, skincare, dermatology, cosmetic medicine, or related field preferred

• Strong knowledge of medical grade skincare products, ingredients, treatment planning, and skin health 

• This role is salaried, with the listed salary reflecting base pay only; a tiered, performance-based commission is available in addition.

• This job is based in our Boston location, with flexibility to also work at our Fall River location as business needs require.

  
  

In addition, Aesthetic Injectors are expected to:

• Conduct comprehensive consultations and develop customized treatment plans

• Perform injectable and aesthetic medical treatments within scope of practice

• Educate clients on treatment options, expected outcomes, risks, benefits, and aftercare

• Deliver safe, ethical, and results-driven aesthetic treatments with exceptional attention to detail

• Maintain complete and accurate medical documentation, including client information, treatment photographs, and related records

• Ensure compliance with all clinical protocols, infection control standards, and regulatory requirements

• Monitor client outcomes and provide ongoing treatment recommendations

• Manage and respond promptly and appropriately to patient messages, treatment-related inquiries, and complications or adverse events

• Collaborate with estheticians and support staff to provide comprehensive aesthetic care

• Build long-term client relationships through trust, education, and exceptional results

Qualifications:

• Bachelor of Science in Nursing (BSN) required; candidates must be actively pursuing, accepted into, or demonstrate a clear intention to pursue an advanced practice degree leading to eligibility for licensure as a Nurse Practitioner (NP)

• Current CPR/BLS certification required

• Licensed and practicing Nurse Practitioner (NP), Physician Assistant (PA), or Physician (MD or DO) in Massachusetts preferred 

• Individual professional liability (malpractice) insurance required. Candidates must either maintain their active coverage or obtain coverage prior to their start date.

• Minimum of 1-2 years of aesthetic background and/or inpatient or outpatient nursing experience preferred

• Demonstrated knowledge of facial anatomy, consultation techniques, and aesthetic treatment planning

• Deliver a warm, professional, and luxury client experience from initial inquiry through checkout

• Manage appointment scheduling, confirmations, rescheduling, and client communications

• Maintain accurate, organized, and confidential client records

• Ensure all required intake forms, consent documents, and treatment records are completed appropriately

• Answer phone calls, emails, text messages, and online inquiries promptly and professionally

• Prioritize and manage multiple tasks and competing demands in a fast-paced front-office environment without sacrificing accuracy or client experience

• Convert inbound inquiries and leads into booked appointments and completed treatments, following up proactively to close the loop on interested clients

• Support client retention through follow-up communications and appointment management

• Assist with retail sales and promotional initiatives

• Coordinate provider schedules and optimize appointment flow

• Maintain a polished, organized, and welcoming front-office environment

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred

• Minimum of 1-2 years of customer service, administrative, hospitality, concierge, or front desk experience preferred 

• Experience with scheduling software, electronic records systems, POS platforms, and Google workspaces preferred 

• Bilingual candidates preferred, but not required

In addition, General Managers are expected to:

• Lead the day-to-day operations of the administrative team, ensuring an exceptional client experience and operational excellence

• Oversee opening and closing procedures to ensure the practice is fully prepared for daily operations, maintained to brand standards throughout the day, and properly secured and reconciled at the close of business

• Work with the Practice Manager to oversee administrative team scheduling, staffing, workflow management, and client-facing operational processes

• Directly supervise and support Client Concierge team, providing ongoing coaching, accountability, and performance management

• Ensure administrative team compliance with company policies, service standards, operational procedures, and applicable regulatory requirements

• Monitor administrative team performance metrics, including scheduling efficiency, inquiry/lead conversions, client retention, rebooking, retail performance, and client satisfaction

• Maintain and continuously improve administrative team workflows, standard operating procedures, and client experience systems

• Support the hiring, onboarding, training, and development of administrative team members

• Identify and resolve operational challenges that may impact client experience, team performance, or practice efficiency

• Partner with the Practice Manager to implement initiatives, foster alignment between administrative and clinical teams, and support the continued growth and success of the practice

• Monitor inventory levels and communicate supply needs to management

• Escalate significant operational, personnel, compliance, or client concerns to the Practice Manager as appropriate

Qualifications:

• Bachelor's degree preferred 

• Minimum of 3 years of management experience, preferably within a medical spa, aesthetics, healthcare, luxury hospitality, wellness, or related service industry

• Experience with scheduling software, electronic records systems, POS platforms, and Google workspaces preferred